Managed Services

Application Management

Invest in your marketing team’s success, with Application Management. Proactive and reactive support for your marketing technology.

The bulk of enterprise software implementation effort (and consequently budget) is typically allocated to the technology purchase and its subsequent deployment, with on-going support for marketing teams often a distant afterthought.

However, truly successful implementations, that is those that achieve their potential in terms of ROI and adoption objectives, require an appropriate level of investment in enablement as well. Check out our tiered offerings below and get in touch for more details!

Basic

Basic

  • Response Time SLA
  • Re-active support
  • Email/web support
  • User questions
  • Days: M-F
  • Hours: 9-5

Intermediate

  • Response Time SLA
  • Re-active support
  • Email/web support
  • User questions
  • Proactive monitoring
  • App housekeeping
  • Days: M-F
  • Hours: 9-5
  • Consulting days: 12

Advanced

  • Response Time SLA
  • Re-active support
  • Email/web support
  • Telephone support
  • User questions
  • Proactive monitoring
  • App housekeeping
  • App management
  • Days: M-S
  • Hours: 7-7
  • Consulting days: 24

Elite

  • Response Time SLA
  • Re-active support
  • Email/web support
  • Telephone support
  • User questions
  • Proactive monitoring
  • App housekeeping
  • App management
  • Days: M-S
  • Hours: 7-7
  • Consulting days: 36

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